The first step is to make telephone contact with us so we can have a brief discussion about your needs and to check availability in your area. If you wish to proceed further from this, the next step is to arrange a no-obligation friendly and informal assessment which is generally carried out within your own home where we will talk about your life, your needs and your wishes.  If necessary we can have this meeting in hospital or in a care home, wherever you or your loved one is currently residing.   The Assessor will discuss with you the range of services we are able to provide and then you, your family and ourselves together can decide if we can meet those needs to your satisfaction or we can look at other suggestions or alternatives to suit.  Once approved this information will form part of your specifically tailored Care Plan and an agreed start date will be set up.

Bridgewater Care

01202 028029

What you can expect:

As part of our promise to you to deliver the highest possible quality of care, Bridgewater Care will:

• Provide a small and dedicated team of caregivers providing continuity of care
• 
  Through its Management Team continuously monitor the quality of the service provided
  
  
• Appoint a Key Person to be directly responsible for your care within the office
• 
  Work closely with all others involved in your care including family, GP’s, hospitals, district nurses, social workers for example to ensure you receive safe and appropriate care that supports your needs and rights
  
  
• Ensure that you are cared for by staff who have the knowledge, skills and experience essential to meet your health and welfare requirements and we will instigate ongoing assessment to ensure that the care provided meets your changing needs
  
  
• Ensure that you will be looked after by staff who are well managed and have the chance to develop and improve their own skills.  We will support them in their career and encourage further training/re-training in the pursuit of excellence
  
  
• Operate an ‘emergency and out of hours’ response system for use in the event of hospitalisation, unexpected cancellation, falls, accidents or sudden illness, such service to be manned by office personal and to work alongside the 111 and 999 national emergency lines

 

Our Staff will:

• Have a photo ID card for you to inspect and will wear a Bridgewater Care uniform which is smart and clean


• Be polite, courteous and professional at all times


• Work in an efficient and effective manner following the directives of the Care Plan


• Endeavour to create a stimulating environment and focus on maximising potential  


• Respond to any changes in need


• Acknowledge all rights to privacy and dignity